Identity
Identity & directory
Own the user identity lifecycle and the policies that turn access into something controlled, observable, and supportable.
IT Systems Administrator · San Diego
Reliable infrastructure, thoughtfully operated.
I’m Jordan Calderon, an IT Systems Administrator with seven years of progressive experience supporting enterprise identity, endpoints, and infrastructure in a regulated, multi-site environment.
Open to new opportunities
San Diego, California
U.S. citizen
Secret clearance eligible
Jordan Calderon
IT Systems Administrator
--:-- --
San Diego local time
- Endpoints managed
- 800+
- Users supported
- 500+
- Progressive IT experience
- 7 years
How I work
Reliable systems are built around people.
I operate Windows Server, Linux production servers, and macOS systems supporting more than 500 people across multiple sites. My work sits where infrastructure, security, and service delivery meet.
I own Active Directory and Entra ID, Group Policy, SSO, and the identity lifecycle; manage 800+ devices through Microsoft Intune and VMware Workspace ONE; and automate the repetitive work with PowerShell, Python, and Bash.
01
Make the routine automatic.Automate provisioning, reporting, patch workflows, and health checks so attention stays on the hard problems.
02
Design for recovery.Backups matter when restores work. Runbooks matter when someone else can use them under pressure.
03
Translate across teams.Connect security, infrastructure, support, and business stakeholders with clear evidence and shared outcomes.
01 / Capabilities
The systems behind dependable work.
Hands-on administration across the identity, endpoint, automation, and infrastructure layers that keep people productive.
800+ endpoints
Endpoint orchestration
Enrollment, policy, compliance, and patch cadence across a mixed operating-system fleet.
Automation
Automation
Turn recurring administration into maintainable workflows, useful reports, and timely system signals.
Operations
Infrastructure & resilience
Administer production systems, respond to incidents, validate recovery, and leave behind documentation that improves the next response.
02 / Experience
Progressive responsibility in enterprise IT.
A progression from frontline support to enterprise systems administration inside a regulated financial institution.
IT Systems Administrator
California Coast Credit Union
- Administer enterprise Windows Server, Linux production servers, and macOS systems for 500+ users across multiple sites.
- Own Active Directory and Entra ID, Group Policy, SSO, authentication services, and the user identity lifecycle.
- Manage 800+ endpoints through Intune and Workspace ONE, including enrollment, policy, compliance, and patch cadence.
- Build PowerShell, Python, and Bash automation for provisioning, patch management, compliance reporting, and health monitoring.
- Oversee backup and disaster recovery operations, restore validation, upgrades, migrations, and Tier II/III escalation.
IT Support Supervisor
California Coast Credit Union
- Supervised and mentored six help desk agents resolving 1,000+ weekly infrastructure and endpoint requests for a 500+ user organization.
- Built escalation workflows, documentation standards, and triage runbooks; coordinated endpoint rollouts and policy enforcement across technical and business teams.
IT Support Specialist
California Coast Credit Union
- Provided Tier 1/2 support for 500+ users across Windows, macOS, and Linux; diagnosed authentication, Group Policy, endpoint, and connectivity issues.
- Assisted with migrations and upgrades, documented root causes with reproduction steps, and contributed to the runbook and knowledge-base library.
03 / Credentials
Education and certifications.
Formal education, industry credentials, and continued learning that support the work.
Education / 2019
B.S. Management Information Systems
San Diego State University · San Diego, California
Industry credentials
✓CompTIA Network+Certified
✓CompTIA A+Certified
↗CompTIA Security+In progress
U.S. citizen and eligible for a Secret security clearance.